Customer Support Assistant - Remote Work

**Job Description:**

**Position:** Customer Support Assistant - Remote Work

**Company:** Qatar Science & Technology Park

**Location:** Doha, Doha, QA

**Job Type:** Part-time

**Seniority:** Associate Level

**Years of Experience:** 4

**Personality Traits:** Adaptable, Confident

**Soft Skills:** Teamwork, Negotiation

**Benefits:** Visa Sponsorship, Joining Bonus, Free Accommodation

**Working Environment:** The Qatar Science & Technology Park prioritizes quality in all aspects of work, products, and services.

**Deadline to Apply:** July 4, 2024

**Equal Opportunity Statement:** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Responsibilities:**

- Provide remote customer support to clients via phone, email, and chat - Resolve customer inquiries and complaints in a professional and timely manner - Assist customers with product information, troubleshooting, and technical support - Collaborate with other team members to ensure high-quality service delivery - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team member - Follow company policies and procedures to ensure customer satisfaction - Work closely with the sales team to upsell and cross-sell products and services - Stay updated on product knowledge and industry trends to better assist customers - Meet and exceed customer support performance metrics and KPIs

**Requirements:**

- 4 years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer support software - Ability to multitask and prioritize tasks effectively - Experience with remote work and using virtual communication tools - Knowledge of CRM systems and ticketing systems is a plus - Bachelor's degree in Business Administration or related field is preferred

If you meet the requirements for this position and are looking for a challenging and rewarding opportunity, we encourage you to apply by the deadline stated above. Join our team at Qatar Science & Technology Park and be part of an innovative and dynamic work environment that values quality and excellence.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.