Customer Support Manager - Remote Work

The Customer Support Manager at United Development Company will play a crucial role in ensuring customer satisfaction and retention. This position will be fully remote, offering flexibility and the opportunity to work from the comfort of your own home. We are seeking a candidate with 6 years of experience in customer support or a related field, who is confident and adaptable in a fast-paced environment.

Responsibilities: - Manage a team of customer support representatives, providing guidance and training as needed - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer support metrics and performance indicators to identify areas for improvement - Collaborate with other departments to address customer concerns and resolve issues in a timely manner - Keep abreast of industry trends and best practices in customer support - Report to upper management on departmental performance and make recommendations for improvement

Requirements: - Bachelor's degree in Business Administration or a related field - 6 years of experience in customer support or a similar role - Proven track record of successfully managing a team and improving customer satisfaction - Strong communication and interpersonal skills - Ability to think strategically and problem-solve effectively - Proficiency in Microsoft Office and customer support software - Adaptable and confident in a dynamic work environment

Personality traits: - Adaptable: able to adjust to changing priorities and work effectively in a fast-paced environment - Confident: self-assured in decision-making and comfortable leading a team

Soft skills: - Adaptability: able to pivot and adjust strategies as needed - Strategic planning: able to develop long-term plans to achieve departmental goals

Benefits: - Dental insurance - Company transportation - Parental leave

Working environment: At United Development Company, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a supportive and inclusive environment where every team member is valued and empowered to succeed.

Deadline to apply: June 10, 2024

Equal opportunity statement: United Development Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.