Customer Support Manager - Remote Work

Job Description:

Hilton is seeking a dedicated and driven Customer Support Manager to work remotely in Doha, QA. As a part-time position at a mid-to-senior level, the ideal candidate will have at least 7 years of experience in customer support or a related field.

Responsibilities: - Manage a team of customer support representatives, providing guidance and support to ensure excellent customer service - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer issues and work to resolve them in a timely and efficient manner - Monitor performance metrics and KPIs to identify areas for improvement - Collaborate with cross-functional teams to address customer needs and drive business growth - Stay up to date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or a related field - Strong leadership and communication skills - Excellent problem-solving abilities - Proven experience in managing a team of customer support representatives - Familiarity with CRM software and customer support tools - Ability to work independently and remotely, while maintaining a high level of productivity - Time management and adaptability are essential soft skills for this role

Benefits: - Relocation allowance for eligible candidates - Medical coverage for employees and their dependents - Profit sharing opportunities based on performance and company success

Working Environment: At Hilton, we empower our employees to take ownership of their work and make impactful decisions. We value collaboration, innovation, and continuous learning to drive success for our customers and our team.

Deadline to Apply: 2024-07-12

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.