Customer Support Specialist - Remote Work

Job Description: Qatar Free Zones Authority is seeking a reliable and motivated Customer Support Specialist to join our team on a part-time basis with the opportunity to work remotely. As an Entry Level position, no prior experience is required.

Responsibilities: 1. Handle customer inquiries and provide support via phone, email, and chat 2. Assist customers with product information, technical issues, and order processing 3. Perform research to resolve customer concerns and provide solutions 4. Negotiate with customers to ensure their satisfaction and maintain positive relationships 5. Collaborate with other team members to escalate and prioritize urgent issues 6. Maintain accurate records of customer interactions and transactions 7. Continuously strive to improve customer satisfaction and retention

Requirements: 1. Excellent communication skills, both written and verbal 2. Strong problem-solving abilities and attention to detail 3. Ability to work independently and as part of a team 4. Proficiency in MS Office and CRM software 5. Self-motivated and able to prioritize tasks effectively 6. Willingness to learn and adapt to new technologies and processes 7. Prior experience in customer service or sales is a plus

Personality Traits: Reliable, motivated

Soft Skills: Negotiation, research

Benefits: - Free accommodation - Vision insurance - Life insurance

Working Environment: Join a dynamic team and embrace a culture that challenges norms and encourages bold thinking. Remote work provides flexibility while still fostering collaboration and growth.

Equal Opportunity Statement: Qatar Free Zones Authority is an equal opportunity employer and is committed to building a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.