Live Chat Manager - Remote Work

Job Description:

Qatar Petroleum is seeking a talented and experienced Live Chat Manager to join our remote team in Doha, Qatar. As a mid-to-senior level professional with at least 6 years of experience, you will be responsible for managing our live chat platform to ensure exceptional customer service and satisfaction.

Responsibilities: - Manage and oversee the live chat platform to provide timely and accurate responses to customer inquiries - Monitor chat conversations to ensure high quality interactions and customer satisfaction - Train and mentor chat agents to enhance their performance and customer service skills - Analyze chat data and metrics to identify trends and opportunities for improvement - Collaborate with other departments to address customer issues and improve overall customer experience - Develop and implement chat strategies to increase efficiency and effectiveness - Stay updated on industry trends and best practices in live chat customer service - Handle escalated customer issues with professionalism and empathy

Requirements: - Proven experience as a Live Chat Manager or similar role - Excellent communication skills and a customer-focused mindset - Strong leadership abilities and experience in people management - Ability to think critically and make decisions under pressure - Energetic personality with a proactive approach to problem-solving - Independent and self-motivated with the ability to work remotely - Proficiency in live chat platforms and customer service software - Bachelor's degree in a relevant field is preferred

Benefits: - Vision insurance - Life insurance - Free accommodation

Working Environment: At Qatar Petroleum, we have a strong focus on exceeding customer expectations and delivering delight through our customer service. You will be part of a dynamic and collaborative team that values excellence and continuous improvement.

Deadline to apply: 2024-06-12

Equal Opportunity Statement: Qatar Petroleum is an equal opportunity employer and is committed to building a diverse and inclusive team. We welcome applications from all qualified individuals regardless of race, gender, age, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.