Live Chat Manager - Remote Work

Job Description:

Estithmar Holding is seeking a dynamic and experienced Live Chat Manager to join our team on a part-time basis. This role will be remote, allowing you flexibility in your work location. As an Associate Level Live Chat Manager, you will be responsible for managing our live chat support system to provide exceptional customer service to our clients.

Responsibilities: - Monitor and respond to live chat inquiries in a timely and professional manner - Train and supervise a team of live chat agents to ensure consistent quality and efficiency - Develop and implement strategies to improve customer satisfaction and retention through live chat support - Analyze live chat data to identify trends and areas for improvement - Collaborate with other departments to streamline communication and resolve issues - Stay up-to-date on industry trends and best practices in live chat support

Requirements: - 5 years of experience in customer service or related field - Adaptable and motivated personality traits - Strong problem-solving skills and leadership abilities - Excellent written and verbal communication skills - Proficiency in live chat software and customer relationship management systems

Benefits: - Retirement plan - Company transportation - Paid overtime

Working Environment: At Estithmar Holding, we value building strong relationships with colleagues, clients, and partners. As a Live Chat Manager, you will have the opportunity to work closely with team members from various departments to deliver exceptional customer service.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Estithmar Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.