Live Chat Officer - Remote Work

Job Description:

Msheireb Properties is seeking a part-time Live Chat Officer to join our team and work remotely from Doha, Qatar. As an Entry Level position, we are looking for individuals with at least 1 year of experience in a similar role. The ideal candidate should possess personality traits such as reliability and energy, as well as soft skills like people management and teamwork.

Responsibilities: - Respond to customer inquiries and provide assistance through live chat on our website - Engage with customers in a professional and courteous manner to address their concerns or questions - Provide accurate information about our properties, services, and promotions - Maintain a high level of customer satisfaction through prompt and efficient communication - Collaborate with other team members to ensure seamless customer experience - Improve customer engagement and retention through proactive communication strategies - Keep detailed records of customer interactions and feedback for future reference and analysis - Continuously monitor and review chat logs for quality assurance purposes

Requirements: - 1 year of experience in a customer service or live chat role - Excellent communication skills, both written and verbal - Ability to multitask and prioritize workload effectively - Strong problem-solving skills and attention to detail - Proficiency in using chat platforms and CRM systems - Knowledge of real estate industry is a plus - High school diploma or equivalent required

Benefits: - Travel opportunities - Life insurance - Joining Bonus

Working Environment: At Msheireb Properties, we believe in empowering our employees to take ownership and make impactful decisions. We provide a supportive and collaborative work environment where every team member's contribution is valued.

Deadline to apply: June 10, 2024

Equal Opportunity Statement: Msheireb Properties is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.