Remote Account Support Officer

Job Description:

The Remote Account Support Officer at Al Jazeera Media Network will play a crucial role in ensuring the smooth operation of our remote account services. This position is part-time and at the Associate Level, requiring a minimum of 3 years of experience in a similar role. The ideal candidate will be energetic, motivated, and possess strong leadership and cooperation skills.

Responsibilities: 1. Provide remote account support to clients, assisting with account setup, troubleshooting, and problem resolution. 2. Communicate effectively with clients via phone, email, or chat to address any account-related issues. 3. Collaborate with the technical team to resolve any technical issues that may be affecting account functionality. 4. Maintain accurate records of all client interactions and account support activities. 5. Monitor account activity and provide feedback to clients on ways to optimize their accounts for maximum efficiency. 6. Stay up-to-date on industry trends and best practices to ensure high-quality account support services.

Requirements: 1. Minimum of 3 years of experience in a similar role. 2. Energetic and motivated personality traits. 3. Strong leadership and cooperation skills. 4. Excellent communication and problem-solving abilities. 5. Proficiency in MS Office and other relevant software. 6. Ability to work independently and as part of a team. 7. Bachelor's degree in Business Administration or a related field preferred.

Benefits: 1. Company transportation. 2. Dental insurance. 3. Parental leave.

Working Environment: At Al Jazeera Media Network, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing top-notch remote account support services to our clients and contributing to the success of the organization.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.