Remote Account Support Representative

Job Description: Barwa Group is currently seeking a Remote Account Support Representative to join our team. As a remote employee, you will have the flexibility to work from the comfort of your own home while providing essential support to our customers. This part-time position is ideal for entry-level candidates with at least 1 year of experience in customer service or account support.

Responsibilities: - Handle incoming customer inquiries via phone, email, or chat - Provide assistance with account maintenance, billing inquiries, and order processing - Troubleshoot and resolve customer issues in a timely and professional manner - Collaborate with other team members to ensure customer satisfaction - Escalate complex issues to management when necessary - Keep accurate records of customer interactions and transactions for reporting purposes

Requirements: - Independent and confident with the ability to work remotely without direct supervision - Strong problem-solving skills and the ability to think on your feet - Excellent people management skills with a customer-centric approach - Proficient in Microsoft Office suite and CRM software - Strong communication skills, both written and verbal - High school diploma or equivalent required

Benefits: - Paid overtime for any additional hours worked beyond the standard schedule - Company-provided equipment for remote work - Remote work flexibility to promote work-life balance - Opportunities for professional growth and development within the company

Working Environment: At Barwa Group, we prioritize work-life balance and employee well-being. Our remote team members enjoy a supportive and collaborative work environment where their contributions are valued. We believe in fostering a culture of inclusivity, respect, and teamwork.

Deadline to Apply: Please submit your application by July 15, 2024. We will be conducting interviews on a rolling basis, so early applications are encouraged.

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.