Call Center Associate

Job Description:

As a Call Center Associate at Qatar Petroleum, you will be responsible for handling incoming and outgoing calls from customers, providing them with information about our products and services, addressing their inquiries and resolving any issues they may have. You will be the first point of contact for customers, so it is essential that you have excellent communication and customer service skills.

Responsibilities: - Answering incoming calls from customers and providing them with accurate information - Making outgoing calls to follow up on customer inquiries or resolve issues - Taking ownership of customer concerns and ensuring they are addressed promptly and effectively - Maintaining a high level of professionalism and customer service at all times - Documenting all customer interactions and updating customer records in the system - Collaborating with other departments to escalate and resolve complex customer issues - Adhering to company policies and procedures regarding customer interactions and data privacy - Continuously seeking ways to improve the customer experience and provide feedback to management

Requirements: - 1 year of experience in a customer service or call center role - Passionate about providing exceptional customer service - Hardworking and dedicated to resolving customer issues - Attention to detail and ability to multitask in a fast-paced environment - Strong presentation skills and ability to effectively communicate with customers - High school diploma or equivalent required

Benefits: - Visa sponsorship for eligible candidates - Company transportation for easy commute to and from work - Gym membership for employees to stay active and healthy

Working Environment: At Qatar Petroleum, we believe in empowering our employees to take ownership of their work and make impactful decisions. We provide a supportive and collaborative work environment where employees are encouraged to share their ideas and contribute to the success of the company.

Equal Opportunity Statement: Qatar Petroleum is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace where all employees are treated with respect and fairness. We welcome applications from all qualified candidates regardless of race, gender, age, religion, or nationality.

Deadline to Apply: June 7, 2024

If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for the Call Center Associate position at Qatar Petroleum. Join our team and become a valuable member of our customer service department.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.