Remote Call Center Associate

Job Description: As a Remote Call Center Associate at Snoonu, you will be responsible for handling incoming and outgoing calls from customers to assist with inquiries, resolve issues, and provide exceptional customer service. This position requires a high level of professionalism, attention to detail, and excellent communication skills.

Responsibilities: - Answer incoming calls from customers and respond to inquiries in a timely and professional manner - Make outbound calls to follow up with customers, provide updates, and gather feedback - Assist customers with placing orders, processing payments, and resolving any issues that may arise - Utilize company systems and databases to access customer information and provide accurate and relevant assistance - Work collaboratively with team members to ensure a seamless customer experience - Adhere to all company policies and procedures to maintain a high level of customer satisfaction - Meet or exceed performance metrics related to call volume, response time, and customer satisfaction

Requirements: - 2 years of experience in a customer service or call center role - Excellent communication skills, both written and verbal - Ability to work independently and be self-motivated - Reliable and able to meet deadlines consistently - Strong teamwork and collaboration skills - Excellent planning and organizational skills - Proficient in using computer software and systems - High school diploma or equivalent

Benefits: - Medical coverage for part-time employees - Company-provided equipment for remote work - Travel opportunities for top performers

Working Environment: At Snoonu, we prioritize employee well-being and offer health and wellness initiatives to support our team members in maintaining a healthy work-life balance. We are committed to creating a positive and inclusive work environment where all employees feel valued and supported.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Snoonu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to providing a diverse and inclusive workplace where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.