Call Center Associate

Job Description:

Katara Hospitality is currently seeking a passionate and reliable Call Center Associate to join our team in Doha, Qatar. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service to our clients through phone calls and emails.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and courteous manner. 2. Resolve customer issues and complaints in a timely and efficient manner. 3. Handle customer reservations, cancellations, and modifications. 4. Provide information about our services, promotions, and offerings to customers. 5. Document all customer interactions and maintain accurate records. 6. Collaborate with other departments to ensure customer satisfaction. 7. Meet performance goals and targets set by the company.

Requirements: 1. Minimum of 3 years of experience in customer service or call center roles. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to multitask and work in a fast-paced environment. 5. Proficiency in Microsoft Office and customer service software. 6. Adaptability to handle different types of customer inquiries. 7. Strong planning skills to prioritize tasks effectively.

Personality Traits: 1. Passionate about providing exceptional customer service. 2. Reliable and dependable in meeting job responsibilities.

Soft Skills: 1. Adaptability to handle different customer scenarios. 2. Strong planning skills to manage workload efficiently.

Benefits: 1. Life insurance coverage. 2. Joining Bonus upon starting employment. 3. Travel opportunities for top-performing employees.

Working Environment: At Katara Hospitality, we support our employees in their personal and professional development. We provide a positive and encouraging work environment where team members can thrive and grow in their careers.

Deadline to apply: July 14, 2024

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive and diverse workplace where all employees feel welcomed and valued. Discrimination based on race, gender, religion, sexual orientation, age, or disability will not be tolerated.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.