Call Center Associate

Job Description:

MEEZA is seeking a Call Center Associate to join our dynamic team in Doha. As a Call Center Associate, you will be responsible for handling incoming and outgoing calls from customers, addressing their inquiries and concerns in a professional manner. This role requires excellent communication skills, a customer-oriented mindset, and the ability to work well under pressure.

Responsibilities: - Answer incoming calls and respond to customer inquiries - Make outbound calls to follow up on customer issues or provide information - Provide exceptional customer service and build positive relationships with customers - Record call details and customer information accurately in the system - Identify and escalate priority issues to the appropriate team member - Meet and exceed set KPIs and targets - Work collaboratively with team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies - Adhere to call center policies and procedures at all times

Requirements: - 2 years of experience in a call center or customer service role - Excellent communication skills in both English and Arabic - Strong problem-solving abilities and attention to detail - Ability to work effectively in a fast-paced environment - Adaptable and resilient in challenging situations - Team player with strong negotiation skills - Proficient in using call center software and CRM systems

Benefits: - Profit sharing - Relocation allowance - Travel and spending expenses covered - Opportunities for growth and advancement within the company - Supportive and inclusive working environment where mentorship is encouraged

Equal Opportunity Statement: MEEZA is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or any other protected status.

Deadline to apply: July 22, 2024

Join our team at MEEZA and be a part of a company that values teamwork, innovation, and excellence in customer service. Apply now and start your exciting career as a Call Center Associate with us in Doha!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.