Call Center Manager

Job Description:

Qatar National Broadband Network is seeking a reliable and passionate Call Center Manager to join our team in Doha on a part-time basis. The ideal candidate will have at least 5 years of experience in a similar role and possess strong leadership skills to effectively manage a team of call center representatives. As an Associate Level Call Center Manager, you will be responsible for ensuring the smooth operation of our call center and delivering high-quality customer service.

Responsibilities: - Manage a team of call center representatives and oversee their daily activities - Monitor call center performance metrics and implement strategies to improve efficiency and productivity - Train and onboard new employees, providing ongoing support and guidance - Develop and implement call center policies and procedures to ensure consistent service delivery - Handle escalated customer complaints and resolve issues in a timely manner - Collaborate with other departments to address customer issues and improve overall customer satisfaction - Conduct performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 5 years of experience in call center management - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Excellent problem-solving and decision-making abilities - Team player with a positive attitude and a willingness to learn - Bachelor's degree in Business Administration or a related field is preferred

Personality Traits: Reliable, Passionate Soft Skills: Teamwork, Problem-Solving

Benefits: - Free accommodation - Remote work flexibility - Medical coverage

Working Environment: Qatar National Broadband Network fosters a working environment that cultivates a sense of ownership and responsibility at every level. We encourage creativity, collaboration, and continuous learning to ensure the success of our employees and the company as a whole.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Qatar National Broadband Network is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, gender, religion, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.