Call Center Manager

Job Description:

Qatar Aluminum Limited is seeking a dynamic and experienced Call Center Manager to join our team in Doha. As a Call Center Manager, you will be responsible for overseeing the operations and performance of our call center team. This role requires excellent communication skills, strong leadership abilities, and a deep understanding of customer service best practices.

Responsibilities: - Manage and lead a team of call center representatives to achieve performance targets and KPIs - Develop and implement strategies to improve call center operations, efficiency, and customer satisfaction - Monitor and analyze call center metrics to identify areas for improvement and implement solutions - Train and coach call center staff on best practices, product knowledge, and communication skills - Handle escalated customer complaints and provide resolution in a timely manner - Develop and maintain positive relationships with internal and external stakeholders - Collaborate with other departments to ensure seamless communication and customer service across the organization - Stay up-to-date on industry trends and best practices in call center management

Requirements: - 5+ years of experience in a call center or customer service management role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication skills, with the ability to communicate effectively with diverse stakeholders - Resilient and hardworking with a positive attitude towards challenges - Creativity and innovation in problem-solving and decision-making - Proficient in Microsoft Office and call center software - Bachelor’s degree in Business Administration or a related field is preferred

Benefits: - Company-provided equipment for remote work - Paid overtime and competitive compensation package - Retirement plan options for long-term financial security

Working Environment: At Qatar Aluminum Limited, we value autonomy and independence in our employees. We trust our team members to excel in their roles and provide support and resources to help them succeed.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Qatar Aluminum Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.