Call Center Manager

Job Description:

We are seeking a dynamic and experienced Call Center Manager to join our team at Qatar Electricity & Water Company in Doha. As a Call Center Manager, you will be responsible for overseeing all aspects of the call center operations, ensuring efficient and effective customer service delivery. This role requires a strong leader with excellent communication skills and a passion for providing exceptional customer service.

Responsibilities: 1. Lead and manage a team of call center representatives. 2. Develop and implement call center policies and procedures. 3. Monitor and evaluate team performance to ensure high levels of customer satisfaction. 4. Train and coach call center staff to improve performance and productivity. 5. Handle escalated customer complaints and issues. 6. Analyze call center data and prepare reports on key performance metrics. 7. Work closely with other departments to coordinate activities and improve processes. 8. Stay up-to-date on industry trends and best practices in call center management. 9. Collaborate with senior management to develop strategies for continuous improvement.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 7 years of experience in call center management. 3. Proven track record of success in managing a call center team. 4. Strong leadership and interpersonal skills. 5. Excellent communication and problem-solving abilities. 6. Energetic and reliable personality traits. 7. Strong presentation and planning skills. 8. Ability to work effectively in a fast-paced environment.

Benefits: 1. Profit sharing opportunities. 2. Medical coverage. 3. Travel opportunities.

Working Environment: At Qatar Electricity & Water Company, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Call Center Manager, you will have the opportunity to work in a dynamic and supportive environment that encourages growth and development.

Equal Opportunity Statement: Qatar Electricity & Water Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to Apply: 2024-06-21

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply for the position of Call Center Manager at Qatar Electricity & Water Company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.