Remote Call Center Manager

Job Description:

Qatar Electricity & Water Company is seeking a Remote Call Center Manager to join our team in Doha. This position is part-time and requires a candidate with a senior level of experience, ideally 6 years in a similar role.

Responsibilities: - Manage and oversee remote call center operations - Develop and implement strategies to improve call center performance - Monitor and evaluate employee performance, providing guidance and coaching as needed - Handle escalated customer calls and ensure timely resolution - Conduct regular team meetings and training sessions to support ongoing development - Analyze call center data and implement changes to improve efficiency and customer satisfaction - Collaborate with other departments to ensure seamless communication and processes

Requirements: - Hardworking and driven individual with a strong work ethic - Experience in strategic planning and strong emotional intelligence - Excellent communication and leadership skills - Ability to manage a remote team effectively - Proficiency in call center software and technology - Bachelor's degree in Business Administration or related field

Benefits: - Free food provided during working hours - Company transportation available for remote workers - Paid sick leave for all employees

Working Environment: At Qatar Electricity & Water Company, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and encourage a supportive and positive work environment for all employees.

Equal Opportunity Statement: Qatar Electricity & Water Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: June 21, 2024. Join us in making a difference in the energy and water industry in Qatar!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.