Call Center Manager - Work from home

Job Description:

Al Jazeera Media Network is currently seeking a highly experienced and motivated Call Center Manager to join our team on a part-time basis. This position offers the unique opportunity to work from home, providing flexibility and convenience for the right candidate. As a Mid-to-Senior Level professional with at least 8 years of experience in call center management, you will play a key role in overseeing the operations of our call center team.

Responsibilities: 1. Manage and supervise a team of call center agents to ensure high levels of customer service and productivity. 2. Develop and implement strategies to improve call center performance and efficiency. 3. Monitor and analyze call center metrics to identify trends and areas for improvement. 4. Train and mentor call center staff to enhance their skills and knowledge. 5. Handle escalated customer inquiries and complaints in a professional and timely manner. 6. Collaborate with other departments to address customer issues and improve overall customer experience. 7. Create and maintain call center policies and procedures to ensure consistency and quality of service. 8. Implement technology solutions to enhance call center operations and streamline processes.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Proven experience in call center management or a similar role. 3. Strong leadership and communication skills. 4. Resilient and resourceful personality traits. 5. Proficiency in planning and organization. 6. Emotional intelligence and the ability to manage diverse teams. 7. Knowledge of call center technology and tools. 8. Ability to work independently and remotely.

Benefits: 1. Company transportation for on-site meetings or events. 2. Retirement plan options for long-term financial security. 3. Gym membership or health and wellness benefits. 4. The opportunity to work in a supportive and collaborative environment that aligns with a greater purpose.

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome and encourage applications from all qualified candidates without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law.

Deadline to apply: 2024-06-29

If you meet the requirements and are interested in this exciting opportunity to work as a Call Center Manager from the comfort of your own home, we invite you to submit your application. Join us in contributing to our meaningful mission and making a positive impact in the world of media and communication.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.