Call Center Officer

Job Description:

Qatar Airways is seeking a dedicated and motivated individual to join our team as a part-time Call Center Officer in Doha. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a call center or customer service role. We are looking for someone who is driven and hardworking, with a strong attention to detail and a cooperative attitude.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Provide exceptional customer service by resolving inquiries and issues in a timely and efficient manner - Maintain accurate records of customer interactions and transactions - Assist customers with booking flights, changing reservations, and providing information on fares and schedules - Collaborate with other team members and departments to ensure a seamless customer experience - Meet and exceed performance goals and targets set by management - Stay up to date on product and service knowledge to provide accurate information to customers - Adhere to company policies and procedures at all times

Requirements: - At least 3 years of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Strong attention to detail and ability to multitask - Ability to work in a fast-paced and dynamic environment - Proficient in using CRM software and other communication tools - Strong problem-solving skills and the ability to handle difficult situations with professionalism - Availability to work flexible hours, including evenings, weekends, and holidays

Benefits: - Retirement plan - Gym membership - Relocation allowance

Working Environment: At Qatar Airways, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a part-time Call Center Officer, you will have the opportunity to work in a collaborative and supportive environment that values your contributions and encourages personal and professional growth.

Deadline to Apply: June 21, 2024

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.