Remote Call Center Officer

Job Description:

We are seeking a Remote Call Center Officer to join our team at Qatar Electricity & Water Company. As a Remote Call Center Officer, you will be responsible for handling incoming and outgoing customer calls, providing exceptional customer service, and resolving customer inquiries and issues in a timely and professional manner.

Responsibilities: - Make and receive calls from customers, providing information and assistance regarding their electricity and water services - Resolve customer complaints and issues in a courteous and efficient manner - Document all customer interactions and update customer records in the system - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed customer satisfaction goals and targets - Adhere to company policies and procedures at all times

Requirements: - 3 years of experience in a customer service or call center role - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team in a fast-paced environment - Strong problem-solving skills and attention to detail - Confidence and reliability to handle customer inquiries effectively - Soft skills in cooperation and negotiation to effectively handle challenging situations

Benefits: - Company transportation for remote work - Paid sick leave for part-time employees - Company-provided equipment for the job

Working Environment: At Qatar Electricity & Water Company, we prioritize the growth and development of our employees. We encourage a culture of ongoing learning and development for personal and professional growth. Our team is dedicated to supporting one another and working together towards our common goals.

Equal Opportunity Statement: Qatar Electricity & Water Company is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-12

Join our team as a Remote Call Center Officer and make a difference in the lives of our customers! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.