Call Center Officer - Work from home

Job Description:

Starlink Qatar is seeking a part-time Call Center Officer to work from home in Doha, Qatar. This position is at the Associate Level and requires a minimum of 3 years of experience in customer service or call center operations. We are looking for a highly adaptable and motivated individual with excellent critical thinking skills and emotional intelligence.

Responsibilities: 1. Handle incoming and outgoing customer calls with professionalism and efficiency. 2. Provide accurate information and assistance to customers regarding products, services, and company policies. 3. Resolve customer complaints and issues in a timely manner to ensure customer satisfaction. 4. Maintain a high level of customer service and adherence to quality standards. 5. Utilize call center software and systems to efficiently manage and track customer interactions. 6. Collaborate with team members and supervisors to improve processes and enhance the overall customer experience. 7. Stay up-to-date on company products, promotions, and policies to provide accurate information to customers. 8. Meet or exceed performance metrics such as call quality, average handling time, and customer satisfaction ratings.

Requirements: 1. Minimum of 3 years of experience in a customer service or call center role. 2. Excellent verbal and written communication skills. 3. Ability to work independently and collaboratively in a remote environment. 4. Strong critical thinking and problem-solving skills. 5. Demonstrated emotional intelligence and ability to empathize with customers. 6. Proficiency in using call center software and computer systems.

Benefits: 1. Dental insurance 2. Life insurance 3. Visa sponsorship

Working Environment: At Starlink Qatar, we provide a dynamic and supportive working environment where employees can continuously learn and adapt to stay ahead in a rapidly changing world. We believe in fostering a culture of innovation and growth for our employees.

Deadline to Apply: Interested candidates must submit their applications by June 10, 2024.

Equal Opportunity Statement: Starlink Qatar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We strive to create an inclusive and diverse workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.