Call Center Representative

Job Description:

Qatar Airways is seeking a detail-oriented and customer-focused Call Center Representative to join our team in Doha. As a part-time entry-level position, this role will require at least 1 year of experience in a customer service or call center environment. The ideal candidate will be independent, driven, have strong planning skills, and demonstrate attention to detail.

Responsibilities: 1. Handle incoming calls from customers regarding flight bookings, changes, cancellations, and general inquiries. 2. Provide excellent customer service by answering questions, resolving issues, and ensuring customer satisfaction. 3. Document all customer interactions accurately in the CRM system. 4. Assist customers with online booking and payment processes. 5. Follow communication scripts and guidelines to provide consistent service. 6. Collaborate with other departments to resolve complex customer issues. 7. Meet and exceed individual and team performance targets.

Requirements: 1. High school diploma or equivalent. 2. Excellent verbal and written communication skills in English, additional languages are a plus. 3. Proficiency in using CRM software and Microsoft Office applications. 4. Ability to work independently and in a team environment. 5. Strong problem-solving skills and attention to detail. 6. Must be available to work a flexible schedule, including weekends and holidays.

Benefits: 1. Free accommodation provided for part-time employees. 2. Retirement plan options available. 3. Travel and spending expenses covered for work-related trips. 4. Opportunities for career growth within the company.

Working Environment: At Qatar Airways, we are dedicated to understanding and exceeding customer expectations. Our call center representatives play a crucial role in providing exceptional service to our customers around the world. Join our team and be part of a supportive and inclusive work environment that values teamwork and professionalism.

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable law. All qualified individuals are encouraged to apply.

Deadline to Apply: 2024-06-21

If you meet the qualifications and are ready to embark on a rewarding career in the aviation industry, we encourage you to submit your application for the Call Center Representative position at Qatar Airways in Doha. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.