Call Center Representative

Job Description:

Qatar Mobility Innovations Center is seeking a dedicated and independent Call Center Representative to join our team in Doha. As a part-time Associate Level position, the Call Center Representative will be responsible for handling inbound and outbound calls from customers, providing them with exceptional customer service and support.

Responsibilities: - Answering incoming calls from customers and addressing their inquiries or concerns in a professional and timely manner. - Making outbound calls to follow up with customers, schedule appointments, and gather feedback. - Documenting all customer interactions accurately in the company's database. - Resolving customer complaints and escalating issues to the appropriate department when necessary. - Providing product information and assistance with navigating the company's services. - Meeting and exceeding performance metrics, including call quality, call resolution, and customer satisfaction.

Requirements: - At least 4 years of experience in a customer service or call center role. - Excellent communication skills and a customer-oriented approach. - Strong problem-solving skills and the ability to work well under pressure. - Adaptability to handle a variety of customer inquiries and situations. - Cooperating with team members and collaborating effectively to achieve team goals.

Benefits: - Medical coverage to ensure the well-being of our employees. - Employee discounts on company products and services. - Life insurance coverage for added security and peace of mind.

Working Environment: At Qatar Mobility Innovations Center, we strive to create a working environment that transcends borders and promotes collaboration on a global scale. Our team values diversity, inclusion, and innovation, and we encourage all employees to bring their unique perspectives and ideas to the table.

Equal Opportunity Statement: Qatar Mobility Innovations Center is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.