Call Center Representative

Job Description:

Hilton is seeking a motivated and energetic Call Center Representative to join our team in Doha, Qatar. As a part-time Associate Level employee, the Call Center Representative will be responsible for handling inbound and outbound calls in a professional and efficient manner.

Responsibilities: - Answering incoming calls and assisting customers with their inquiries, requests, and complaints - Making outbound calls to follow up with customers and provide them with exceptional service - Conducting research to resolve customer issues and provide accurate information - Managing customer relationships and ensuring high levels of customer satisfaction - Adhering to company policies and procedures at all times - Collaborating with team members to achieve departmental goals - Providing feedback and suggestions for process improvement - Other duties as assigned

Requirements: - A minimum of 4 years of experience in a call center or customer service role - Excellent communication and interpersonal skills - Strong research skills and the ability to quickly find solutions to customer problems - Demonstrated people management abilities and the capacity to work well in a team - Motivated and energetic personality with a strong work ethic - Ability to multitask and prioritize tasks effectively - Proficiency in using call center software and computer systems - Fluent in English, additional languages are a plus

Benefits: - Life insurance coverage - Company-provided equipment for work purposes - Travel opportunities for top-performing employees

Working Environment: At Hilton, we strive for a harmonious workplace where collaboration and respect prevail. Our team members are valued and respected, and we encourage open communication and a positive work environment.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: June 26, 2024

If you meet the requirements and are interested in joining our team as a Call Center Representative, we encourage you to apply before the deadline. We look forward to welcoming you to the Hilton family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.