Call Center Representative

Job Description:

As a Call Center Representative at Mall of Qatar, you will be responsible for providing exceptional customer service to all callers and assisting with inquiries related to the mall, events, promotions, and other services. You will be the first point of contact for customers and will represent the company in a professional and friendly manner.

Responsibilities: - Answering incoming calls and providing information to customers - Assisting customers with inquiries, complaints, and feedback - Resolving customer issues and conflicts in a timely and effective manner - Processing orders, reservations, and ticket sales - Promoting mall events, promotions, and services - Collaborating with other departments to coordinate customer requests - Maintaining accurate records of customer interactions - Following up with customers to ensure satisfaction - Demonstrating a positive and energetic attitude at all times

Requirements: - Minimum of 4 years of experience in a call center or customer service role - Energetic and confident personality - Strong communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Teamwork and creativity skills - Proficient in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Relocation allowance - Visa sponsorship - Profit sharing - Opportunities for career growth and development

Working Environment: At Mall of Qatar, we prioritize quality in all aspects of our work, products, and services. We value teamwork, creativity, and a positive attitude in all our employees. We strive to create a welcoming and inclusive environment where everyone can succeed and thrive.

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to Apply: July 4, 2024

Join the Mall of Qatar team and be a part of a dynamic and innovative company where your skills and talents can shine! Apply now to embark on a rewarding career in customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.