Chat Support Assistant

Job Description: Qatar Airways Cargo is looking for a dynamic Chat Support Assistant to join our team in Doha. As a Chat Support Assistant, you will be responsible for providing exceptional customer service through our chat platform, assisting customers with inquiries, resolving issues, and ensuring a positive experience.

Responsibilities: - Respond to customer inquiries and provide support through our chat platform in a timely and professional manner - Assist customers with booking cargo shipments, tracking packages, and resolving any issues that may arise - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up to date on company policies and procedures to provide accurate information to customers - Identify opportunities for improvement in customer service processes and procedures

Requirements: - 1 year of experience in customer service or a related field is preferred - Resourceful and driven with a strong commitment to providing excellent customer service - Ability to work well in a team environment and cooperate with colleagues to achieve common goals - Excellent communication skills, both written and verbal - Proficiency in using chat support platforms and other customer service tools - Ability to multitask and prioritize in a fast-paced environment - Strong attention to detail and problem-solving skills

Benefits: - Vision insurance - Disability insurance - Travel opportunities

Working Environment: At Qatar Airways Cargo, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work in a diverse and inclusive environment where your contributions are valued and recognized.

Equal Opportunity Statement: Qatar Airways Cargo is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.

Deadline to Apply: June 12, 2024

If you are a customer service-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity to join our team as a Chat Support Assistant at Qatar Airways Cargo in Doha.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.