Chat Support Assistant

Job Description:

Qatar National Broadband Network (QNBN) is currently seeking a dedicated and reliable Chat Support Assistant to join our team in Doha, QA. As an Associate Level position, the Chat Support Assistant will be responsible for providing timely and accurate support to customers through online chat platforms. This part-time role requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Engage with customers in a professional and friendly manner through online chat platforms - Respond to customer inquiries, troubleshoot issues, and provide solutions in a timely manner - Collaborate with other team members to ensure a seamless customer experience - Document customer interactions and maintain accurate records of chat logs - Identify opportunities for improvement in the chat support process and contribute to ongoing process enhancements - Stay up-to-date on product information and industry trends to better assist customers - Meet established performance metrics for customer satisfaction, response times, and issue resolution

Requirements: - Minimum of 2 years of experience in a customer support or chat support role - Excellent communication skills, both written and verbal - Strong project management skills and ability to prioritize tasks effectively - Creative problem-solving abilities and a proactive attitude towards customer service - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in using chat support software and CRM systems - Flexibility to work part-time hours, including evenings and weekends as needed - Bachelor's degree in Business, Communications, or a related field preferred

Personality Traits: - Dedicated to providing exceptional customer service - Reliable and able to meet deadlines consistently

Soft Skills: - Strong project management skills - Creative problem-solving abilities

Benefits: - Travel opportunities - Relocation allowance - Paid overtime

Working Environment: At QNBN, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where all employees can thrive and grow professionally.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: QNBN is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We value diversity and inclusion in our workforce and strive to create a fair and equitable workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.