Chat Support Assistant - Work from home

Job Description:

We are looking for a dedicated and independent Chat Support Assistant to join our team at Silatech. This position is a part-time remote opportunity, allowing you to work from the comfort of your own home. As a Chat Support Assistant, you will be responsible for providing exceptional customer service and support through various online communication channels.

Responsibilities: 1. Respond to customer inquiries and resolve issues promptly and professionally via chat support. 2. Provide guidance and assistance to customers with product information, troubleshooting, and account inquiries. 3. Proactively engage with customers to ensure a positive experience and satisfaction with our services. 4. Conduct research and planning to effectively address customer concerns and inquiries. 5. Collaborate with other team members to optimize chat support processes and improve overall customer satisfaction. 6. Maintain accurate records of customer interactions and follow up as needed to ensure issue resolution. 7. Stay up-to-date on product knowledge and company updates to provide accurate information to customers. 8. Adhere to company policies and procedures to ensure quality service delivery.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Strong communication skills and a customer-focused approach. 3. Ability to work independently and handle multiple tasks simultaneously. 4. Proficiency in online chat platforms and basic computer skills. 5. Strong research and planning skills to effectively address customer inquiries. 6. Dedication to providing exceptional customer service. 7. Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits: - Free accommodation for remote work. - Company-provided equipment for effective performance. - Gym membership for employee wellness.

Working Environment: At Silatech, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees can thrive and contribute to our mission of empowering youth and promoting economic opportunities.

Equal Opportunity Statement: Silatech is an equal opportunity employer and is committed to diversity in the workplace. We value and respect the unique perspectives and contributions of individuals from all backgrounds and encourage qualified candidates to apply for this position without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: June 10, 2024

Join our team at Silatech and become a valuable part of our mission to empower youth and drive positive change in the community through exceptional customer support and service. Apply now to be a Chat Support Assistant at Silatech!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.