Remote Chat Support Manager

Job Description:

We are looking for a talented Remote Chat Support Manager to join our team at Qatar Steel Company. As a Remote Chat Support Manager, you will be responsible for overseeing a team of remote chat support agents, ensuring that they provide exceptional customer service and support to our clients.

Responsibilities: - Manage and lead a team of remote chat support agents - Monitor chat interactions to ensure quality and adherence to company policies - Provide coaching and feedback to agents to help them improve their performance - Develop and implement training programs to support agent development - Collaborate with other departments to address customer issues and resolve complaints - Analyze chat data and metrics to identify trends and areas for improvement - Stay up-to-date on industry trends and best practices in chat support - Ensure that all customer inquiries are resolved in a timely and efficient manner

Requirements: - 6 years of experience in customer support or a related field - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Ability to work well under pressure and meet tight deadlines - Passionate about delivering exceptional customer service - Adaptable to changing priorities and able to think on your feet - Strong time management and decision-making skills

Benefits: - Paid sick leave - Travel and spending expenses - Remote work flexibility - Opportunities for growth and advancement within the company

Working Environment: At Qatar Steel Company, we are dedicated to exceeding customer expectations and delivering delight. We believe in creating a positive and supportive work environment where employees can thrive and succeed.

Equal Opportunity Statement: Qatar Steel Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.