Chat Support Manager

Job Description:

Estithmar Holding is seeking a part-time Chat Support Manager to join our team in Doha, QA. As a Chat Support Manager, you will be responsible for overseeing our chat support team and ensuring the highest level of customer service is provided to our clients. This role requires a minimum of 8 years of experience in a similar position and a proactive attitude towards problem-solving and decision-making.

Responsibilities: - Manage and lead a team of chat support agents to deliver exceptional customer service - Monitor chat conversations to ensure quality and accuracy - Train and onboard new agents to the chat support team - Develop and implement chat support strategies to improve customer satisfaction - Analyze chat data and metrics to identify trends and make data-driven decisions - Collaborate with other departments to resolve customer issues efficiently - Create and maintain chat support guidelines and best practices - Handle escalated customer inquiries and provide solutions in a timely and professional manner - Ensure chat support team meets performance targets and KPIs

Requirements: - 8+ years of experience in a chat support or customer service management role - Proven track record of managing a chat support team and driving results - Excellent communication and interpersonal skills - Strong time management and decision-making abilities - Reliable and independent work ethic - Ability to thrive in a fast-paced environment - Experience with chat support software and tools - Bachelor's degree in Business Administration or a related field

Benefits: - Travel and spending expenses covered - Free accommodation - Remote work flexibility - Competitive salary and benefits package

Working Environment: At Estithmar Holding, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is diverse, inclusive, and collaborative, with a strong focus on personal and professional growth.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Estithmar Holding is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.