Chat Support Manager - Work from home

Job Description:

Qatar Mobility Innovations Center is seeking a dedicated and resourceful Chat Support Manager to join our remote team. As a key member of the Customer Support team, you will be responsible for managing and leading a team of chat support agents to deliver exceptional customer service to our clients.

Responsibilities: - Manage and oversee a team of chat support agents, providing guidance and support to ensure high-quality customer interactions - Develop and maintain team performance metrics to track and improve efficiency and customer satisfaction - Implement and optimize chat support processes to ensure timely and accurate responses to customer inquiries - Handle escalated customer issues and provide resolution in a professional manner - Collaborate with other departments to improve overall customer experience and product knowledge - Provide regular feedback and coaching to team members to support their professional development

Requirements: - Minimum of 6 years of experience in customer support or a related field - Proven experience in managing a team of chat support agents - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-focused mindset - Ability to work independently and prioritize tasks effectively - Proficiency in using chat support platforms and tools

Personality traits: dedicated, resourceful Soft skills: time management, innovation

Benefits: - Gym membership - Travel opportunities - Paid overtime

Working environment: At Qatar Mobility Innovations Center, we are committed to creating a workplace that values diversity and inclusivity. As a Chat Support Manager, you will have the opportunity to help pave the way for a culture of belonging where every team member feels valued and respected.

Equal Opportunity Statement: Qatar Mobility Innovations Center is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Deadline to apply: 2024-05-11

Join our team and be a part of shaping the future of customer support in the mobility industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.