Chat Support Officer

Job Description:

Estithmar Holding is seeking a dedicated and confident Chat Support Officer to join our team in Doha. As a part-time Associate Level position, the Chat Support Officer will be responsible for providing exceptional customer service through online chat support.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner via chat - Assist customers with product information, orders, shipping, and returns - Identify and escalate priority issues to the appropriate team members - Maintain a high level of customer satisfaction through effective communication and problem-solving - Collaborate with other departments to ensure accurate and up-to-date information is provided to customers - Meet and exceed established performance metrics for response times and customer satisfaction - Stay current on product knowledge and company policies to better assist customers

Requirements: - 3 years of experience in a customer service or chat support role - Confident and dedicated individual who thrives in a fast-paced environment - Strong project management skills with the ability to multitask and prioritize tasks effectively - Excellent problem-solving abilities to quickly resolve customer issues - Strong written communication skills with attention to detail - Ability to work independently as well as part of a team - Proficient in using chat support tools and software - Experience with CRM systems is a plus

Benefits: - Relocation allowance for eligible candidates - Dental insurance - Vision insurance

Working Environment: At Estithmar Holding, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. As a Chat Support Officer, you will have the opportunity to contribute to a dynamic and collaborative team while providing exceptional customer service.

Deadline to Apply: June 3, 2024

Equal Opportunity Statement: Estithmar Holding is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.