Chat Support Officer - Work from home

Job Description:

We are seeking a proactive and driven Chat Support Officer to join our team at Hamad Medical Corporation. As a Chat Support Officer, you will be responsible for providing exceptional customer service and support to patients and healthcare professionals through online chat platforms. This is a part-time, work from home position with the opportunity to work remotely.

Responsibilities: - Respond to chat inquiries from patients and healthcare professionals in a timely and professional manner - Provide accurate and helpful information regarding medical services, appointments, and general inquiries - Resolve customer complaints and issues effectively, escalating as needed to ensure customer satisfaction - Document all interactions and maintain accurate records of customer communications - Collaborate with internal teams to address customer needs and improve overall service quality - Stay updated on medical procedures, services, and company policies to provide accurate information to customers - Meet performance metrics and targets set by management

Requirements: - Minimum of 3 years of experience in customer service or a related field - Strong communication skills and the ability to effectively communicate via chat platforms - Critical thinking skills and the ability to problem-solve under pressure - Project management skills to prioritize and handle multiple tasks simultaneously - High school diploma or equivalent required; bachelor's degree preferred - Driven and hardworking with a passion for providing exceptional customer service - Ability to work independently and remotely with minimal supervision - Proficient in Microsoft Office and other relevant software applications

Benefits: - Vision insurance - Joining bonus - Travel opportunities

Working Environment: At Hamad Medical Corporation, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and respectful working environment where every team member can thrive and contribute positively to the organization.

Equal Opportunity Statement: Hamad Medical Corporation is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.