Chat Support Representative

Job Description:

As a Chat Support Representative at Aspire Zone Foundation in Doha, Qatar, you will be responsible for providing excellent customer service and technical support through chat interactions. Your main duties will include responding to customer inquiries, troubleshooting technical issues, and providing assistance with product features and functionality.

Responsibilities: - Respond to customer inquiries and provide solutions through chat support - Troubleshoot technical issues and escalate complex problems to the appropriate department - Educate customers on product features, functionality, and best practices - Ensure a high level of customer satisfaction by addressing all concerns promptly and professionally - Collaborate with team members to share knowledge and improve overall customer support experience - Maintain accurate records of customer interactions and update customer profiles as needed

Requirements: - 2+ years of experience in customer service or technical support - Reliable and dedicated individual with a strong work ethic - Excellent communication skills and ability to effectively communicate technical information to non-technical users - Ability to work well in a team environment and manage interactions with people effectively - Proficiency with chat support software and CRM systems - Bachelor's degree in a related field is preferred

Benefits: - Disability insurance - Free food - Vision insurance

Working Environment: At Aspire Zone Foundation, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the best possible support to our customers and creating a positive work environment where everyone can thrive.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Aspire Zone Foundation is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate the differences and unique perspectives of all employees and applicants, and we do not discriminate based on race, color, religion, gender, sexual orientation, age, marital status, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.