Chat Support Representative - Work from home

Job Title: Chat Support Representative - Work from home

Company: Mall of Qatar

Location: Doha, Doha, QA

Job Type: Part-time

Seniority: Associate Level

Years of Experience: 4

Personality Traits: Resilient, Reliable

Soft Skills: Adaptability, Decision-making

Benefits: Travel opportunities, Employee discounts, Remote work flexibility

Working Environment: Strive for a harmonious workplace where collaboration and respect prevail.

Deadline to Apply: 2024-07-12

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, genetic information, disability, or any other protected status.

Job Description:

As a Chat Support Representative for Mall of Qatar, you will be responsible for providing excellent customer service through online chat support. Your primary objective will be to assist customers with inquiries, troubleshooting, and providing solutions to their concerns in a timely and professional manner. This position requires a high level of communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities: - Respond to customer inquiries via online chat in a timely and professional manner - Provide accurate information and solutions to customers' questions and concerns - Troubleshoot technical issues and escalate to the appropriate team if necessary - Maintain a positive and helpful attitude to ensure customer satisfaction - Keep detailed records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on Mall of Qatar's products, services, and promotions - Work independently and efficiently in a remote work environment

Requirements: - 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving skills and the ability to think quickly on your feet - Resilient and able to handle challenging situations with grace - Reliable and committed to delivering high-quality service to customers - Adaptability to work in a fast-paced and changing environment - Ability to make quick and effective decisions under pressure - Proficiency in using online chat platforms and basic computer skills - Must have a dedicated home office setup with a reliable internet connection

If you meet the requirements and are looking for a rewarding part-time opportunity with a dynamic company, we encourage you to apply for the Chat Support Representative position at Mall of Qatar. Join our team and enjoy the benefits of travel opportunities, employee discounts, and remote work flexibility. Apply by the deadline to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.