Client Relations Assistant

Job Description:

The Client Relations Assistant at Qatar Free Zones Authority will be responsible for supporting the organization's client relations team in enhancing customer satisfaction and maintaining positive client relationships. This role will involve assisting in managing client inquiries, resolving issues, and providing exceptional service to all clients. The Client Relations Assistant will also support in organizing client meetings, preparing reports, and maintaining client databases.

Responsibilities: - Respond to client inquiries and concerns in a timely and professional manner - Assist in managing client relationships and ensuring client satisfaction - Coordinate client meetings and prepare necessary materials - Maintain and update client databases and records - Collaborate with the client relations team to identify areas for improvement in client services - Assist in conducting client satisfaction surveys and analyzing feedback - Prepare regular reports on client interactions and feedback for management - Stay updated on industry trends and developments to better serve clients - Provide administrative support to the client relations team as needed

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 4 years of experience in client relations or a similar role - Excellent communication and interpersonal skills - Strong organizational skills and attention to detail - Proven ability to prioritize tasks and manage time effectively - Emotional intelligence and ability to handle challenging client situations with empathy - Resourceful and proactive problem-solving skills - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and as part of a team

Personality traits: - Resourceful - Hardworking

Soft skills: - Time management - Emotional intelligence

Benefits: - Company transportation - Remote work flexibility - Travel opportunities

Working environment: At Qatar Free Zones Authority, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where employees can thrive and reach their full potential.

Equal Opportunity Statement: Qatar Free Zones Authority is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.