Client Relations Manager

Job Description:

We are looking for a dedicated and resilient Client Relations Manager to join our team at Vodafone Qatar in Doha. As a mid-to-senior level position, the Client Relations Manager will be responsible for maintaining and nurturing relationships with our clients to ensure their satisfaction with our products and services.

Responsibilities: - Develop and maintain strong relationships with clients to understand their needs and concerns - Act as the main point of contact for clients, addressing any inquiries or issues in a timely and effective manner - Collaborate with internal teams to ensure that client needs are met and expectations are exceeded - Identify opportunities for upselling and cross-selling products or services to clients - Develop strategies to retain existing clients and acquire new ones - Monitor client satisfaction through feedback surveys and regular check-ins - Analyze data to identify trends and adjust strategies accordingly - Prepare reports on client interactions and progress

Requirements: - 8 years of experience in a client-facing role, preferably in the telecommunications industry - Strong communication and interpersonal skills - Ability to work effectively in a team environment and collaborate with colleagues - Proven track record of meeting and exceeding sales targets - Exceptional organizational and time management skills - Bachelor's degree in Business Administration or a related field - Resilient and dedicated personality traits - Soft skills in cooperation and persuasion

Benefits: - Dental insurance - Retirement plan - Vision insurance

Working Environment: At Vodafone Qatar, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where everyone can thrive and grow.

Equal Opportunity Statement: Vodafone Qatar is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 3, 2024

If you meet the requirements and are passionate about client relations, we encourage you to apply for this exciting opportunity at Vodafone Qatar.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.