Client Service Associate

Job Description:

QatarDebate is seeking a dedicated and hardworking Client Service Associate to join our team in Doha. As an Associate level position, the Client Service Associate will be responsible for providing top-notch customer service to our clients and ensuring their needs are met efficiently and effectively. This is a part-time position with a requirement of at least 2 years of experience in client service or a related field.

Responsibilities: 1. Serve as the main point of contact for clients, addressing their inquiries and concerns in a professional and timely manner. 2. Maintain client records and ensure accurate and up-to-date information. 3. Coordinate with internal departments to resolve client issues and provide solutions. 4. Assist in developing client service strategies to improve overall customer satisfaction. 5. Collaborate with the sales team to identify new business opportunities and upsell services to existing clients. 6. Manage client feedback and complaints, taking steps to address any issues and ensure client retention. 7. Monitor client accounts and ensure timely invoicing and payment collection. 8. Maintain a high level of professionalism and confidentiality when handling client information. 9. Adhere to company policies and procedures to ensure compliance with regulations and standards. 10. Participate in training and development activities to enhance client service skills and knowledge.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Minimum of 2 years of experience in client service or a similar role. 3. Excellent people management and time management skills. 4. Strong communication and interpersonal abilities. 5. Proficient in Microsoft Office and customer relationship management (CRM) software. 6. Ability to work independently and as part of a team. 7. Strong problem-solving and analytical skills.

Personality Traits: 1. Dedicated 2. Hardworking

Soft Skills: 1. People management 2. Time management

Benefits: 1. Joining Bonus 2. Retirement plan 3. Profit sharing

Working Environment: At QatarDebate, we encourage curiosity and questioning to fuel innovation and growth. We strive to create a dynamic and collaborative work environment where each team member is valued for their unique contributions.

Deadline to apply: July 4, 2024

Equal Opportunity Statement: QatarDebate is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.