Client Service Manager

Job Description:

Qatar Biobank is seeking a part-time Client Service Manager to join our team in Doha. As a Mid-to-Senior Level role, the ideal candidate will have at least 7 years of experience in client service management within the healthcare or research industry.

Responsibilities: 1. Serve as the primary point of contact for all client inquiries, feedback, and concerns. 2. Develop and maintain strong relationships with clients to ensure their needs are met effectively. 3. Coordinate with internal teams to address client issues and provide timely solutions. 4. Monitor client satisfaction through feedback surveys and reports, implementing improvements as needed. 5. Collaborate with the research team to ensure client data and samples are collected and stored accurately. 6. Conduct regular client meetings to discuss project progress and upcoming initiatives. 7. Manage client accounts, contracts, and billing processes in alignment with company policies. 8. Stay updated on industry trends and competitor activities to suggest strategic adjustments.

Requirements: 1. Bachelor's degree in a relevant field (e.g. healthcare management, life sciences). 2. Proven experience in client service management, preferably in a healthcare or research setting. 3. Strong communication and interpersonal skills. 4. Resilient and dedicated personality traits. 5. Attention to detail and research skills. 6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 7. Excellent organizational and problem-solving abilities.

Benefits: 1. Paid overtime for extra hours worked. 2. Remote work flexibility for a better work-life balance. 3. Travel and spending expenses covered for business-related trips. 4. Opportunity to be part of a company that pioneers change and sets industry benchmarks.

Equal Opportunity Statement: Qatar Biobank is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 1, 2024.

Join Qatar Biobank in revolutionizing healthcare and research by applying for the Client Service Manager position today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.