Client Service Manager

Job Description:

Katara Hospitality is seeking a motivated and experienced Client Service Manager to join our team in Doha, Qatar. The Client Service Manager will be responsible for managing and developing relationships with our clients, ensuring their needs are met and exceeding their expectations. The ideal candidate will have at least 8 years of experience in a similar role, with a proven track record of delivering exceptional customer service.

Responsibilities: - Develop and maintain strong relationships with clients, ensuring their needs are understood and met - Serve as the main point of contact for clients, addressing any concerns or inquiries in a timely and efficient manner - Coordinate with internal teams to ensure client requests are fulfilled and projects are completed on time - Identify opportunities to upsell or cross-sell additional services to clients - Monitor client satisfaction and address any issues or feedback to improve overall service delivery - Prepare and present regular reports on client activity, including sales forecasts and service performance metrics

Requirements: - 8+ years of experience in client service or account management - Confident and adaptable personality traits - Strong attention to detail and excellent communication skills - Ability to build and maintain relationships with clients at all levels - Proven track record of meeting and exceeding client expectations

Benefits: - Disability insurance - Vision insurance - Employee discounts - Support for personal and professional development

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Katara Hospitality complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Katara Hospitality expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.