Client Service Manager

Job Description:

We are seeking a dedicated and experienced Client Service Manager to join our team at Qatar Biobank. As a Client Service Manager, you will be responsible for managing and maintaining relationships with our clients to ensure their satisfaction and retention. You will play a crucial role in providing exceptional customer service, resolving client issues, and driving growth through client acquisition and retention strategies.

Responsibilities: - Develop and maintain positive relationships with clients to ensure satisfaction and retention - Act as the main point of contact for client inquiries, concerns, and escalations - Collaborate with internal teams to address client needs and deliver solutions - Analyze client data and feedback to identify trends, opportunities, and areas for improvement - Develop and implement client retention strategies to drive growth and meet targets - Lead regular client meetings to review performance, address issues, and propose solutions - Collaborate with sales and marketing teams to support client acquisition efforts - Monitor client accounts, contracts, and agreements to ensure compliance and satisfaction - Conduct regular client satisfaction surveys and follow-up on feedback - Prepare and present client performance reports to senior management

Requirements: - 5+ years of experience in client service or account management - Strong communication and interpersonal skills - Adaptable and able to work in a fast-paced environment - Energetic and motivated to achieve goals and targets - Proven experience in people management and relationship building - Strong analytical and problem-solving skills - Bachelor's degree in business administration, marketing, or related field - Experience in the healthcare or biobanking industry is a plus

Benefits: - Company transportation - Disability insurance - Relocation allowance

Working Environment: At Qatar Biobank, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to making a positive impact on the healthcare industry through innovation and collaboration.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Qatar Biobank is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, gender, religion, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.