Remote Client Service Manager

Qatar Solar Technologies is seeking a passionate and dedicated Remote Client Service Manager to join our team in Doha. As a part-time role with a seniority level of Mid-to-Senior, the successful candidate will have at least 7 years of experience in client service management.

Responsibilities: 1. Build and maintain strong relationships with clients remotely. 2. Act as the primary point of contact for client inquiries and escalations. 3. Manage client accounts, ensuring their needs are met and issues are resolved in a timely manner. 4. Collaborate with internal teams to deliver exceptional service and solutions to clients. 5. Provide regular updates and reports to clients on project status and performance. 6. Identify opportunities for upselling and cross-selling to maximize client satisfaction and revenue. 7. Stay informed about industry trends and best practices to continuously improve service delivery.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in client service management, preferably in a remote setting. 3. Strong communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Excellent organizational and time management skills. 6. Adaptability to changing client needs and priorities. 7. Proficiency in Microsoft Office Suite and CRM software.

Personality traits: passion for client service excellence, dedication to achieving results.

Soft skills: ability to work effectively in a team, adaptability to changing work environments.

Benefits: 1. Travel opportunities to engage with clients in person. 2. Joining bonus for new employees. 3. Dental insurance to support employee health and well-being.

Working environment: At Qatar Solar Technologies, we foster transparency and open dialogue for effective communication at all levels. We encourage collaboration and value input from all team members to drive success.

Deadline to apply: June 7, 2024

Equal opportunity statement: Qatar Solar Technologies is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.