Client Service Manager - Work from home

Job Description:

Qatar National Broadband Network is seeking a motivated and passionate Client Service Manager to work remotely from home in Doha. As an Associate level position, the ideal candidate should have at least 5 years of experience in client service management.

Responsibilities: - Serve as the main point of contact for clients, addressing their needs and ensuring a high level of customer satisfaction - Develop and maintain strong relationships with clients, understanding their business objectives and providing tailored solutions - Coordinate with internal teams to ensure timely delivery of services and resolution of any issues - Utilize emotional intelligence and negotiation skills to effectively communicate with clients and internal stakeholders - Monitor client satisfaction levels and proactively address any concerns or feedback - Collaborate with the sales team to identify opportunities for upselling and expanding services with existing clients

Requirements: - 5+ years of experience in client service management or a related field - Motivated and passionate about delivering exceptional service to clients - Strong emotional intelligence and negotiation skills - Excellent communication and interpersonal skills - Proactive problem-solving abilities and a customer-focused mindset - Ability to work independently and manage multiple projects simultaneously - Proficiency in Microsoft Office and CRM software

Benefits: - Training & professional development opportunities to enhance skills and knowledge - Free accommodation provided for remote work setup - Travel & spending expenses covered for business-related trips

Working Environment: Join a high-energy workplace focused on achieving impactful results. Our team is dedicated to providing top-notch service to our clients while fostering a collaborative and supportive work culture.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Qatar National Broadband Network is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and strive to create a culture of respect and equality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.