Client Service Officer

Job Description:

We are looking for a dynamic and resourceful Client Service Officer to join our team at Ooredoo Q.P.S.C. in Doha, Qatar. As a Client Service Officer, you will be responsible for providing exceptional service to our clients, handling inquiries, resolving complaints, and ensuring customer satisfaction.

Responsibilities: - Interact with clients to provide information in response to inquiries about products and services - Handle and resolve customer complaints and issues in a timely and professional manner - Maintain and update client records in the database - Collaborate with other team members to ensure seamless service delivery - Analyze client feedback and suggest improvements to enhance client experience - Build and maintain strong relationships with clients through effective communication and follow-up - Work independently to address client needs and provide personalized service - Meet performance targets and goals set by the company

Requirements: - Strong analytical skills to assess client needs and provide effective solutions - Excellent communication skills and ability to persuade and influence others - Ability to work independently and efficiently manage time and tasks - Resourceful and proactive in finding solutions to client issues - No prior experience required, as this is an entry-level position - Willingness to learn and grow in a fast-paced environment - Bachelor's degree in Business Administration or related field is a plus

Personality Traits: - Resourceful: Ability to find creative solutions to problems and think outside the box - Independent: Capable of working autonomously and taking initiative to drive results

Soft Skills: - Analysis: Ability to interpret data and make informed decisions based on insights - Persuasion: Ability to influence others and convince clients effectively

Benefits: - Employee discounts on products and services - Remote work flexibility - Joining bonus for new hires

Working Environment: Join our team and unleash your creativity in a setting that celebrates and nurtures innovation. We provide a supportive and collaborative work environment where you can thrive and grow professionally.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Ooredoo Q.P.S.C. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to provide equal opportunities for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.