Remote Client Service Officer

Job Description:

We are looking for a Remote Client Service Officer to join our team at Qatar Steel Company. As a part-time Associate Level team member, you will be responsible for providing exceptional customer service to our clients remotely. Your main responsibility will be to ensure the satisfaction and loyalty of our clients by addressing their inquiries, resolving any issues, and providing valuable solutions.

Responsibilities: 1. Serve as the primary point of contact for clients, addressing their inquiries and concerns in a professional and timely manner. 2. Build and maintain strong relationships with clients, understanding their needs and exceeding their expectations. 3. Collaborate with internal teams to provide comprehensive solutions to client issues. 4. Utilize critical thinking skills to analyze client feedback and suggest improvements to enhance the client experience. 5. Maintain accurate and detailed records of client interactions and transactions. 6. Continuously strive to enhance your knowledge of our products and services to better assist clients. 7. Participate in training sessions and team meetings to stay updated on company policies and procedures. 8. Stay informed about industry trends and provide innovative solutions to clients.

Requirements: 1. Minimum of 4 years of experience in a client service role. 2. Confident and passionate individual who is dedicated to providing exceptional customer service. 3. Strong critical thinking skills and creativity to solve complex client issues. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and in a team environment. 6. Proficiency in Microsoft Office Suite and other relevant software applications. 7. Bachelor's degree in a related field is preferred.

Benefits: 1. Paid overtime for any additional hours worked. 2. Vision insurance for eligible employees. 3. Joining bonus for new hires.

Working Environment: At Qatar Steel Company, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of service to our clients, and we strive to create a supportive and collaborative working environment.

Equal Opportunity Statement: Qatar Steel Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 22, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity to showcase your client service skills, we encourage you to apply for the Remote Client Service Officer position at Qatar Steel Company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.