Remote Client Service Representative

As a Remote Client Service Representative at Vodafone Qatar, your primary responsibility will be to provide exceptional customer service and support to our clients through various communication channels, including phone, email, and live chat. You will be responsible for resolving customer inquiries, issues, and complaints in a timely and professional manner, while also maintaining a high level of customer satisfaction.

Responsibilities: - Respond to customer inquiries and provide support through various communication channels - Resolve customer issues and complaints in a timely and professional manner - Escalate complex issues to the appropriate teams for resolution - Maintain accurate records of customer interactions and transactions - Identify and recommend process improvements to enhance customer satisfaction - Stay up-to-date on product knowledge and company policies to better assist customers - Collaborate with other departments to ensure a seamless customer experience

Requirements: - Minimum of 2 years of experience in customer service or a related field - Resilient and reliable personality traits - Strong adaptability and communication skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required; Bachelor's degree preferred

Benefits: - Paid Time Off (PTO) - Retirement plan - Company transportation

Working Environment: At Vodafone Qatar, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and strive to provide a supportive and inclusive work environment for all team members.

Equal Opportunity Statement: Vodafone Qatar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-13

If you meet the requirements and are looking for a part-time position as a Remote Client Service Representative at Vodafone Qatar, we encourage you to apply before the deadline. Join our team and become a valued member of our customer service department, dedicated to providing top-notch support to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.