Client Support Manager

Job Description:

We are looking for a Client Support Manager to join our team at Qatar Mobility Innovations Center in Doha, Qatar. As a Client Support Manager, you will be responsible for managing client relationships, ensuring client satisfaction, and providing support to clients to ensure they have a positive experience with our products and services.

Responsibilities: 1. Build and maintain strong relationships with clients to understand their needs and provide excellent customer service. 2. Serve as the main point of contact for clients, addressing any questions or concerns they may have in a timely and professional manner. 3. Work closely with cross-functional teams to ensure client needs are met and issues are resolved. 4. Develop and implement strategies to improve client satisfaction and retention. 5. Provide training and support to clients on how to use our products and services effectively. 6. Monitor client feedback and performance metrics to identify areas for improvement. 7. Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing clients. 8. Stay up-to-date on industry trends and best practices to provide innovative solutions to clients.

Requirements: 1. 8 years of experience in client support or a related field. 2. Confident and hardworking personality traits. 3. Strong cooperation and innovation skills. 4. Excellent communication and interpersonal skills. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Bachelor's degree in business administration or a related field is preferred.

Benefits: 1. Travel opportunities. 2. Training & professional development. 3. Disability insurance.

Working Environment: At Qatar Mobility Innovations Center, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and inclusion and strive to create a supportive and collaborative work environment.

Equal Opportunity Statement: Qatar Mobility Innovations Center is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.