Client Support Manager

Job Description:

We are looking for a passionate and confident Client Support Manager to join our team at Snoonu in Doha, Qatar. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in client support and management. The Client Support Manager will play a crucial role in ensuring excellent customer service and support for our clients.

Responsibilities: - Manage and lead a team of client support representatives - Develop and implement strategies to improve customer satisfaction and retention - Handle escalated customer inquiries and issues with professionalism and efficiency - Monitor client support metrics and KPIs to identify areas for improvement - Collaborate with other departments to ensure a seamless client experience - Provide training and guidance to client support team members - Stay up-to-date on industry trends and best practices in client support

Requirements: - Bachelor's degree in Business Administration or a related field - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Proven track record of delivering excellent customer service - Ability to work under pressure and handle challenging situations with grace - Experience with client support software and tools - Innovation and problem-solving skills - Prior experience in a similar role is preferred

Personality Traits: - Passionate about providing excellent customer service - Confident in your abilities to lead a team and handle difficult situations

Soft Skills: - Strong innovation skills to find creative solutions to customer inquiries or issues - Leadership skills to inspire and motivate your team to deliver exceptional service

Benefits: - Profit sharing opportunities - Free food provided during work hours - Employee discounts on company products and services

Working Environment: At Snoonu, we prioritize employee well-being through health and wellness initiatives. Our team members are encouraged to maintain a healthy work-life balance and participate in various wellness programs to help them thrive both personally and professionally.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: Snoonu is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or any other characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.