Remote Client Support Manager

Job Description: We are looking for a dynamic and experienced Remote Client Support Manager to join our team at Snoonu. As a Remote Client Support Manager, you will be responsible for overseeing and managing the client support team to ensure exceptional service delivery to our valued clients. This position requires a high level of organization, excellent communication skills, and the ability to work independently in a remote setting.

Responsibilities: - Manage and lead a team of remote client support agents to provide timely and effective support to clients - Develop and implement strategies to improve client satisfaction and retention - Monitor key performance metrics and provide regular reports to senior management - Collaborate with other departments to address client concerns and improve overall client experience - Train and onboard new client support agents to ensure they are equipped to handle client inquiries - Stay up to date on industry trends and best practices in client support operations - Handle escalated client issues and provide resolutions in a timely manner

Requirements: - 7+ years of experience in client support or related field - Proven experience managing a remote team - Excellent communication and interpersonal skills - Strong organizational and problem-solving abilities - Resourceful and reliable personality traits - Creativity and strategic planning skills - Ability to work independently and meet deadlines - Bachelor's degree in a relevant field preferred

Benefits: - Medical coverage - Company transportation - Vision insurance

Working Environment: At Snoonu, we strive to pursue excellence in every endeavor and set a high standard for achievement. We value collaboration, innovation, and a commitment to providing outstanding service to our clients.

Equal Opportunity Statement: Snoonu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. We are committed to diversity and inclusion in all aspects of our business.

Deadline to Apply: July 7, 2024

Note: This is a part-time position with the possibility of transitioning to full-time based on performance.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.