Remote Client Support Representative

Job Description:

We are looking for a motivated and experienced Remote Client Support Representative to join our team at Katara Hospitality. As a part-time Associate Level position, the Remote Client Support Representative will be responsible for providing exceptional customer service to our clients from a remote location.

Responsibilities: - Communicate with clients via phone, email, and chat to address any inquiries or issues they may have - Assist clients with booking reservations, making changes to existing reservations, and providing general information about our properties - Resolve any customer complaints in a professional and timely manner, ensuring customer satisfaction - Work closely with other departments within the company to ensure a seamless customer experience - Keep detailed records of all client interactions and transactions - Stay up-to-date on company policies and procedures to provide accurate information to clients - Meet and exceed performance goals set by management

Requirements: - Minimum of 4 years of experience in customer service or a related field - Highly driven and hardworking individual with a passion for providing exceptional customer service - Excellent communication skills, both written and verbal - Strong time management skills and ability to prioritize tasks effectively - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software programs - High school diploma or equivalent required, college degree preferred

Benefits: - Life insurance coverage - Travel opportunities for professional development - Retirement plan options - Competitive compensation package

Working Environment: At Katara Hospitality, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing the best possible experience for our clients and we are looking for individuals who share our commitment to excellence.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.